Customer support

Reservations

Your voucher should arrive via e-mail. Please double check your entered information, and if everything seems in order contact out customer support.

With additional insurance packages, you can decrease your personal responsibility in case of vehicle damages. It can be either reduced or completely removed. Insurance excess depends on the vehicle category, chosen package and the amount of days the vehicle is rented for. You can check the price of additional packages during the reservation process.

  • SCDW (Super Collision Damage Waiver) is additional insurance which buys out the excess (participation in damage) done on the vehicle's body.
  • CDW+ (Collision Damage Waiver Plus) is additional insurance which buys out a part of the excess for damages done on the vehicle's body.
  • WUG (Wheels Undercarriage and Glass protection) is additional insurance which buys out the excess for damages done to the wheels, underside, and glass.

You can change your reservation's details up to 48 hours prior to pick up.

You can cancel your reservation via your user account or by the reservation form itself up to  48 hours before vehicle pick up free of charge.

If the client does not pick up the vehicle, we reserve the right to charge cancelation expenses to his credit card.

Although having a user account is not necessary to make a reservation, it does give you the ability to track your invoices, special benefits, as well as checking all news and offers available to you.

You can always use a different credit card, also in your name, for the pickup itself.

When picking up the vehicle you need to have a valid credit card, identity card, and a valid driver’s license; If your driver’s license isn’t in Latin script, for example, Chinese, Japanese or Cyrillic script, it needs to be accompanied by an international driver’s license.

Only the reservation holder credit card can sign the contract in his name and pick up the vehicle.

The name of the renter can be changed 48 hours prior to pick up. Please do not forget a credit card, ID and valid driver’s license must be presented at the time of pick up.

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