Customer support

Drop off

The vehicle can be return outside the working hours. An out of hours charge will apply.

You can either use your credit card or in case you have purchased our insurance packages, you can pay with your debit card or even cash.

The damage will be charged at the return of the vehicle according to the rental terms and conditions and damage matrix you have agreed upon.

Please provide the police report and repair authorization as well as the other traffic participant’s documents (driving license photo, car ID and insurance) in order to avoid extra charges,

Carwiz Romania withholds the right to charge the customer additional costs if they did not respect the terms and conditions of the rental agreement.

If you have insurance or insurance excess with a different company or insurance agency, please contact your provider regarding the steps that must be made in the process. Should you need additional documentation from us, please contact our Customer support.

If there is a need for additional payment after the rental period has ended you will be informed of it via email.

Some of the possible reasons for additional payments

  • Parking tickets
  • Traffic tickets
  • Vehicle damages, or drop offs with fuel level below the pick-up level discovered after drop off via key box
  • Damages discovered after car cleaning if they were no visible during drop off

The time for the return of the deposit to your account can last from 48 hours  to 30 days and it depends on your credit card and bank.

Together we CREATE EXPERIENCES so we kindly ask you to share all your notes, reviews, and opinions with us.

You can send your review to us via email to customersupport@carwiz.com.ro or via our website online questionnaire.

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